Item Code: #9789351302070
Availability: In stock
The Indian Information Technology enabled Services (ITES) Business Process Outsourcing (BPO) industry has rapidly opening up, expanded, matured and with a wave of consolidation has scripted new initiatives making India as an ideal and preferred offshore destination. This book provides comprehensive information and examine the engagement levels of the employees of Indian ITES BPO industry. It incorporated both consultancy and academic literature, marrying both perspectives to contextualize engagements and produce a model relevant to the industry. The book is highly is useful to ITES BPO industry in India which is facing a lot of HR related issues. It can be beneficial to the employees while devising and implementing strategies to counter the related problem areas. I hope this information will be helpful to the above disciplines students, teachers and researchers too.